Setting Discount Rules Your Staff Can Follow
Unclear discount rules lead to inconsistent prices and lost margin. A short written policy protects both customers and profit.
By ElectroX Team
When every staff member decides discounts on their own, two customers pay different prices for the same item and margin falls without anyone noticing. A clear policy removes the guesswork.
Write down what is allowed
Define the maximum discount each role can give, the products that are never discounted, and the situations where a discount is appropriate, such as bundles or loyal customers. Keep the rules short enough to remember.
Require a reason for larger discounts
Ask staff to note why a discount was given when it exceeds the normal limit. This gives managers something to review and discourages discounts given just to close a sale quickly.
Check the effect on margin
Review discounts weekly by staff member and product. ElectroX records the price charged on every sale and supports role based access for admins, managers, and staff, so you can decide who handles pricing decisions.