What to Do When a Supplier Delivery Is Late
Detect delay early, protect customer promises, and record the revised arrival date.
By ElectroX Team
A supplier's missed date affects the shelf and sometimes a repair promise. Silence until the customer asks is usually the costliest response.
## Check the commitment
Find the order reference, promised date, and items affected. Ask the supplier for a specific updated date and whether a partial shipment is possible.
## Protect the customer
Identify reserved items or repairs waiting on the stock. Give affected customers a realistic update and an alternative when one exists.
## Score the supplier
Record the actual arrival date and reason for delay. Compare repeat delays when deciding future order quantities and lead times.
ElectroX supplier, purchase, stock, and service records help show where a delayed delivery will be felt first.
Cover photo by [Russ Murray](https://unsplash.com/photos/a-warehouse-is-filled-with-shelves-and-boxes-M7G_m5XJ-go) on Unsplash.